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Postal Boxes
Postal Boxes

Shipping Policy 

 At Create with Chloe, every product is handmade, personalised, and crafted with care. As your order is custom-made, our shipping times may differ from ready-made products. Below you’ll find everything you need to know about processing, delivery, and shipping options.

 

Processing Times

  • Ready made products that are not personalised will be processed between typically 3–7 business days before dispatch.

  • All bespoke/personalised products are made to order and therefore the processing time is longer, typically 7- 10 business days before dispatch. Please check products for details.

  • During busy periods (such as Christmas, Mother’s Day, or special promotions), processing may take a up to 14 business days before dispatch.

  • Our aim is to fulfil your order as soon as possible

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Delivery Times & Costs

UK Orders:

  • Standard delivery usually takes 2–4 business days after dispatch.

International Orders:

  • We currently don’t send international via the website, however we are working on this! If you want items to be sent outside of the UK then please email cretewithchloe@hotmail.com

  • Shipping costs are calculated at checkout based on your location and order size.

  • If you wish to COLLECT your items free of charge then please email to discuss your order and pay direct rather than through the website if necessary

  • Shipping Options

  • Standard shipping via Royal Mail/Evri – The cheapest option will be calculated at checkout

  • Free UK delivery on orders over £50

 

Customs & Duties (International Orders)

  • For international customers, please note that customs fees, import duties, or taxes may apply. These charges are the responsibility of the buyer.

 

Lost or Delayed Parcels

  • If your order hasn’t arrived within the expected timeframe:1.Allow a few extra days for postal delays, especially during peak seasons.

  • Contact us at createwithchloe@hotmail.com and we’ll be happy to help.

 

Contact Us

  • If you have any questions about your order or shipping, please get in touch

  • 📧 createwithchloe@hotmail.com

  • 📦 We’re always happy to help make sure your handmade gift is perfect for you

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