Shipping Policy

At Create with Chloe, every product is handmade, personalised, and crafted with care. As your order is custom-made, our shipping times may differ from ready-made products. Below you’ll find everything you need to know about processing, delivery, and shipping options.

Processing Times

Ready made products that are not personalised will be processed between typically 3–7 business days before dispatch.
All bespoke/personalised products are made to order and therefore the processing time is longer, typically 7- 10 business days before dispatch. Please check products for details.
During busy periods (such as Christmas, Mother’s Day, or special promotions), processing may take a up to 14 business days before dispatch.
Our aim is to fulfil your order as soon as possible

Delivery Times & Costs

UK Orders:

Standard delivery usually takes 2–4 business days after dispatch.

International Orders:

We currently don’t send international via the website, however we are working on this! If you want items to be sent outside of the UK then please email cretewithchloe@hotmail.com
Shipping costs are calculated at checkout based on your location and order size.
If you wish to COLLECT your items free of charge then please email to discuss your order and pay direct rather than through the website if necessary
Shipping Options
Standard shipping via Royal Mail/Evri – The cheapest option will be calculated at checkout
Free UK delivery on orders over £50

Customs & Duties (International Orders)

For international customers, please note that customs fees, import duties, or taxes may apply. These charges are the responsibility of the buyer.

Lost or Delayed Parcels

If your order hasn’t arrived within the expected timeframe:1.Allow a few extra days for postal delays, especially during peak seasons.
Contact us at createwithchloe@hotmail.com and we’ll be happy to help.

If you have any questions about your order or shipping, please get in touch
📧 createwithchloe@hotmail.com
📦 We’re always happy to help make sure your handmade gift is perfect for you